Customer Service Advisor - Telford Centre

Hours: Zero Hour Contract

Location: Customer Service Desk, Telford Centre 

Description: 

Our customer service team prides itself on been the heartbeat of the Centre, with assisting and helping customers and we are looking for an enthusiastic individual with a passion for customer service to join our team.

Key Accountabilities 

• Greet customers and deal with desk and telephone enquiries
• Receive visitors, liaise with Management and Security staff and maintain records.
• Selling gift cards, assistant with relevant queries.
• Hiring of children’s kiddie cars, maintain daily records of equipment.
• Assist in the hire of scooters, power and manual wheelchairs to customers with additional needs.
• Offer help and support on all disability related enquiries.
• Operate telephone switchboard, liaise with relevant departments.
• Respond to email and postal enquiries.
• Ensure correct procedures are followed for cash handling.
• Maintain daily paperwork in accordance with set procedures.
• Adhoc tasks set by your Line Manager and Supervisor.

Essential Skills:  Relevant customer facing experience which reflects the role.

Must be flexible and a team player 

How to Apply: Email a copy of your CV and covering letter to katie.broome@telfordcentre.com