Live Well Community Hub Co-Ordinator - T&W CVS

Hours: 15hrs 

Location: T&W CVS, Telford Centre 

Job Description: Coordinators from Telford & Wrekin CVS and CAB will support core partners and Telford & Wrekin Council to ensure there is a good and consistent offer to residents across all hubs. At specific hubs, coordinators will be responsible for the following. For some hubs there will be exceptions as other organisations have taken a lead role. This will be discussed and agreed prior to the launch of the hub.

To ensure voluntary and community sector partners and the public are aware of forthcoming hub sessions via promotion, such as: -
•
Share and create social media posts
•
placing information in local newsletters including a monthly feature in Healthy Telford
•
supporting delivery of flyers to specific streets, locating posters in local shops and community venues
•
ensuring A board is updated with forthcoming events or services
•
send information to the Local Authority to keep the Live Well website up to date about specific hub events which differs from the core offer
•
encourage partner organisations to share promotion
Meet and Greet
•
Attendance as a LWCH representative
•
Meet and greet the public and signpost to the right service / organisation, recording why and what the person enquired about
•
If the service or organisation is not present, utilise Live Well Directory and own knowledge (capture if any specific support requested which LWCH is not providing)
•
For some hubs, get refreshment station ready.
Reporting and monitoring
•
Consistent data capture of attendance and feedback for improvements
•
Support and encourage all stakeholders / partners, groups / organisations and leads, to complete monitoring forms after each session
Encourage public to complete form capture, basic information such as where from, why they came, was the support they received helpful.(QR Survey form or captured verbally).

Always try and follow up any good news stories / case study
Scheduling
Central co-ordination which could include: -
Contacting organisations using the gaps identified and underrepresented attendance, bringing in targeted services and signposting into that Live Well Hub
Contacting parish / representatives to gain feedback

Create schedule (in addition to core partners) where possible 3 months in advance utilising the communications plan where key dates will be detailed that highlight local and national campaigns

Help to coordinate delivery of specific sessions that address hot topics / themes e.g. Carers Week. Including key contacts for other LWH co-ordinators to utilise

General
Support VCSE Engagement. Create a list of appropriate borough wide community health organisations to engage and those that are local to each hub.

The successful applicant may from time to time be asked to carry out other duties within the organisation in line with the requirements of Telford & Wrekin CVS.

Telford & Wrekin CVS operates a friendly, informal team. However, we aim to maintain the highest standards of service and efficiency. Experience of working in a small team in a busy office environment would, therefore, be an advantage.

Support, supervision and training, where necessary, will be provided.
Qualifications / Experience
Evidence of a solid general education is required together with GCSE A*-C / 9-4 or equivalent including English and Mathematics.Developed keyboard skills and the ability to use Microsoft Office applications, i.e. Word, Excel, Outlook, Internet Explorer and an understanding or knowledge of Access are also essential.

Evidence of further education or training that would support your application.
Hours of Work: Normal office hours:
Monday – Thursday: 9.00 am - 5.00 pm
Friday: 9.00am – 4.30pm
“Out of Hours” work may be necessary. Time off in lieu can be arranged (overtime is not paid).
Place of Work: Office:
12 & 15 Hazledine House,
Central Square,
Telford Centre,
Telford.
TF3 4JL
You will be required to work out in the community & at any of our other premises

For an informal discussion contact Jeni Kuczynska, CEO, on (01952) 916081 or by email jeni.Kuczynska@tandwcvs.org.uk

Please return completed application form to Karen Morrow, Senior Manager - HR, email karen.morrow@tandwcvs.org.uk