Quiet Hour Returns To Telford Centre Every Saturday

As Telford Centre continues to welcome back visitors we are pleased to announce the return of the Quiet Hour which, from the 3rd of July, will be extended to every Saturday between 9am – 10am.

The Quiet Hour was introduced at Telford Centre in 2018 and ran on a monthly basis to help support an autism friendly shopping experience. However, due to increased demand, the Quiet Hour will be extended from 3rd July to every Saturday to help provide more opportunities for shoppers who prefer a quieter environment to visit the centre.

During the Quiet Hour music and other noise in the mall environment will be reduced and where possible in store tannoy announcements and other controllable noise is reduced. Light levels on the mall are also reduced where possible.

Telford Centre work closely with the Autism Hub to help ensure the continued delivery of an autism friendly environment, which includes having Autism Champions as part of the Customer Service Team. Autism Champions are team members who have received training specifically to support customers affected by autism.

Katie Broome, Marketing Manager at Telford Centre said: “We are very pleased to extend the Quiet Hour to every Saturday. We know this is something that customers have been asking for and how important this quiet time is. Feedback from the community has been very positive and we’d like to extend our thanks once again to the Autism Hub for all of their continued support in working with us to help deliver a more relaxed environment which supports our customer needs”.

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