CENTRE FACILITIES

What to expect during your visit

The wellbeing of our visitors and staff is our priority. To help make your visit with us as comfortable as possible we have sanitising stations located throughout the centre and an enhanced cleaning regime remains in place.

Some stores may request that you continue to follow specific guidance, use face coverings, or limit entries. Please respect these requests for the wellbeing of staff and other visitors.

We are mask friendly and we ask that customers respect personal choice and respect other peoples space while shopping. Government advice continues to recommend wearing a face covering while in crowded areas.

Collect Plus

You can now send your Collect Plus orders for collection at Telford Centre. As well as the extensive click and collect services from many of our stores, Telford Centre is now a Collect Plus delivery destination adding even more convenience to your shopping needs. 

Collect Plus items can be collected or delivered for return at our Customer Service desk located on Ashdown Lane next door to Boots at the below times.  Please ensure you have your delivery confirmation and ID with you on arrival.

  • Monday: 9am - 6pm 
  • Tuesday: 9am – 6pm 
  • Wednesday: 9am – 6pm 
  • Thursday: 9am – 8pm  
  • Friday: 9am – 6pm 
  • Saturday: 9am – 6pm
  • Sunday: 10.30am – 4.30pm

Information Desks 

The Customer Service Desk is located on Ashdown Lane next door to Boots.  The desk offers customer service assistance, directions in and around the Centre and Telford Centre Gift Card sales and support. The desk will be open at the following times:

  • Monday: 9am - 6pm 
  • Tuesday: 9am – 6pm 
  • Wednesday: 9am – 6pm 
  • Thursday: 9am – 8pm 
  • Friday: 9am – 6pm 
  • Saturday: 9am – 6pm
  • Sunday: 10.30am – 4.30pm

Security

The Centre is permanently manned 24 hours a day by security control officers and CCTV.  As part of their work they support our admission policy which can be downloaded here in PDF format.

Free WiFi Access

Free WiFi is available for our visitors throughout our malls to enjoy during your visit. Some restrictions apply and registration required for access.  To access our WiFi service, please search for Telford Centre WiFi via your phones settings menu - please check individual phone manual for details.  Full terms and conditions of access are listed at time of registration and via our legals page.  

Award-Winning Toilet Facilities

Fashion Quarter toilets will be closed unit further notice for essential maintenance.  New Row toilets located by M&S and Podium toilets located just down from Sports Direct will remain open through this time.  Please note Podium toilets will be closed for cleaning hourly for 10 minutes. The Parent Room remains open daily.

Toilets can be found at Sherwood Row, New Row and the new Fashion Quarter which now also includes a Changing Places facility.  Customer toilets are also available in Marks and Spencer and House of Fraser.  Accessible toilet facilities can be found in New Row and Sherwood Row. 
All our toilets have platinum rating from the loo of the year national survey system.

Car Wash Facilities

A car wash service is available, located at Next & Zara Car park, level 1, and is provided by Inter Car Cleaning.

Code of Conduct 

Telford Centre aims to provide a clean, safe, relaxed and family friendly environment for all our visitors and the following policies are in place to ensure everyone enjoys their visit.  For further information please download our Code of Conduct Policy here

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