Collect Plus

You can now send your Collect Plus orders for collection at Telford Centre. As well as the extensive click and collect services from many of our stores, Telford Centre is now a Collect Plus delivery destination adding even more convenience to your shopping needs. 

Collect Plus items can be collected or delivered for return at our Customer Service desk located on Ashdown Lane next door to Boots at the below times.  Please ensure you have your delivery confirmation and ID with you on arrival.

  • Monday: 9am - 6pm 
  • Tuesday: 9am – 6pm 
  • Wednesday: 9am – 6pm (Lunch 1.30-2pm closed)
  • Thursday: 9am – 8pm 
  • Friday: 9am – 6pm 
  • Saturday: 9am – 6pm
  • Sunday: 10.30am – 4.30pm

Information Desks 

The Customer Service Desk is located on Ashdown Lane next door to Boots.  The desk offers customer service assistance, directions in and around the Centre and Telford Centre Gift Card sales and support. The desk will be open at the following times:

  • Monday: 9am - 6pm 
  • Tuesday: 9am – 6pm 
  • Wednesday: 9am – 6pm 
  • Thursday: 9am – 8pm (Lunch 1.30-2pm closed)
  • Friday: 9am – 6pm (
  • Saturday: 9am – 6pm
  • Sunday: 10.30am – 4.30pm

Unfortunately due to staffing issues, the Customer Service desk will not be open late on the following late night Thursdays,

Customer Service Desk will close at 6pm on Thursday 1st July

Customer Service Desk will close at 6pm on Thursday 8th July

We apologies for any inconvenience caused.


The Centre is permanently manned 24 hours a day by security control officers and CCTV.  As part of their work they support our admission policy which can be downloaded here in PDF format.

Free WiFi Access

Free WiFi is available for our visitors throughout our malls to enjoy during your visit. Some restrictions apply and registration required for access.  To access our WiFi service, please search for Telford Centre WiFi via your phones settings menu - please check individual phone manual for details.  Full terms and conditions of access are listed at time of registration and via our legals page.  

Award-Winning Toilet Facilities

Please note, an increased cleaning regime is in place throughout the day.  On rotation each toilet facility will be closed for a period of 30 minutes for cleaning.

Toilets can be found at Sherwood Row, New Row and the new Fashion Quarter which now also includes a Changing Places facility.  Customer toilets are also available in Marks and Spencer and House of Fraser.   Accessible toilet facilities can be found in New Row and Sherwood Row. 
All our toilets have platinum rating from the loo of the year national survey system.

Car Wash Facilities

A car wash service is available, located at Next & Zara Car park, level 1, and is provided by Inter Car Cleaning.

Code of Conduct 

Telford Centre aims to provide a clean, safe, relaxed and family friendly environment for all our visitors and the following policies are in place to ensure everyone enjoys their visit.  For further information please download our Code of Conduct Policy here

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