Please note, following Government Guidance the Customers Service Desk is temporarily closed. This includes kiddie car hire, sales of gift cards and Collect Plus. As a result we will not be accepting any Collect Plus deliveries or returns.
You can now send your Collect Plus orders for collection at Telford Centre. As well as the extensive click and collect services from many of our stores, Telford Centre is now a Collect Plus delivery destination adding even more convenience to your shopping needs.
Collect Plus items can be collected or delivered for return at our Customer Service desk located on Ashdown Lane next door to Boots and opposite Monsoon, within Centre opening hours. Please ensure you have your delivery confirmation and ID with you on arrival
The Customer Service Desk is located on Ashdown Lane next door to Boots and opposite Monsoon. The desk offers customer service assistance, directions in and around the Centre and Telford Centre Gift Card sales and support.
The Centre is permanently manned 24 hours a day by security control officers and CCTV. As part of their work they support our admission policy which can be downloaded here in PDF format.
Free WiFi Access
Free WiFi is available for our visitors throughout our malls to enjoy during your visit. Some restrictions apply and registration required for access. To access our WiFi service, please search for Telford Centre WiFi via your phones settings menu - please check individual phone manual for details. Full terms and conditions of access are listed at time of registration and via our legals page.
Award-Winning Toilet Facilities
Please note customer toilets are currently open at the new Fashion Quarter with social distancing measures in place. All other centre toilets currently remain closed.
Toilets can be found at Sherwood Row, New Row and the new Fashion Quarter which now also includes a Changing Places facility. Customer toilets are also available in Marks and Spencer, Debenhams and House of Fraser. Accessible toilet facilities can be found in New Row and Sherwood Row.
All our toilets have platinum rating from the loo of the year national survey system.
Car Wash Facilities
A car wash service is available, located at Next & Zara Car park, level 1, and is provided by Inter Car Cleaning.
Code of Conduct
Telford Centre aims to provide a clean, safe, relaxed and family friendly environment for all our visitors and the following policies are in place to ensure everyone enjoys their visit. For further information please download our Code of Conduct Policy here.