At Telford Centre we pride ourselves on providing the best customer experience for all the family.

Parent and Baby Changing Room - Please note:

The Parent Room at Telford Centre is now open 10am  - 4pm each day.

New measures are in place in line with social distancing guidance which means the facility will be manned at the entrance during the facility's opening hours and will follow an enhanced cleaning regime.

The number of people able to use the Parent Room at any one time will be limited in order to allow for social distancing of the following facilities. 

-Private Feeding Area

-Baby Change Area (Additional Baby Change facilities are also available at the Fashion Quarter)

-Seating at the front of the Parent Room which can also be used for feeding

The toilet facilities will not be available at the Parent Room. However, male and female toilet facilities are available at the Fashion Quarter.

Kiddie Cars

Please note this service is available on a limited basis only.

To enhance your family shopping experience, Telford Centre offers a fleet of Kiddie Cars for hire. Providing an interesting and safe way for you and your children to explore the Centre, these unique themed cars are a great and fun way for you to shop with your children allowing you to roam throughout the centre as they play.

The Kiddie Cars are available to hire, single cars can be hired for £3 for up to 2 hours and an addtional £1 every hour or part hour thereafter (£10 refundable deposit also required), double cars can be hired for £5 for up to 2 hours, and an additional £1 ever hour or part hour thereafter. For further information and token please visit our Customer Service Desk is located on Ashdown Lane next door to Boots and opposite Monsoon

Award-Winning Toilet Facilities

Please note customer toilets are currently open at the new Fashion Quarter with social distancing measures in place. All other centre toilets currently remain closed.

Toilets can be found at Sherwood Row, New Row and the new Fashion Quarter which now also includes a Changing Places facility. Customer toilets are also available in Marks and Spencer, Debenhams and House of Fraser. Accessible toilet facilities can be found in New Row and Sherwood Row. 
All our toilets have platinum rating from the loo of the year national survey system.

Quiet Hour

On the first Saturday of every month between 9am–10am, customers will find the mall areas and stores less noisy. Music will be turned off where possible, providing a more welcoming experience for customers.

Quiet Room

Please note, the Quiet Room facility is currently closed until further notice.  For further information, please call 01952 238009.

Visit our Quiet Room, located within our Shopmobility Unit, and experience dimmed lighting and soft furnishings. The room also provides a quiet space for people affected by autism if they require some time out from a busy shopping environment.

Parents and Children Parking

We have specially marked car parking spaces, designed to make parking easier for parents with small children, these can be found on the Debenhams and Next and Zara car parks.

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