At Telford Centre we pride ourselves on providing the best customer experience for all the family.

Parent and Baby Changing Room

Please note the baby feeding room currently remains closed in order to adhere to social distancing requirements. We hope to be able to re open this facility soon.

There is a baby change facility located at our Fashion Quarter toilets which remains open. All other baby change facilities remain closed at this time.

Located on Southwater Mall this dedicated parent and baby changing facility includes a breast feeding room, baby changing area, and small toilets for under fives. Alternative baby changing units are also available in all male and female toilets in Sherwood Row and New Row and an alternative baby feeding room is available at Debenhams.  All our toilets have platinum rating from the loo of year national survey system.

Kiddie Cars

Please note this service is not currently available.

To enhance your family shopping experience, Telford Centre offers a fleet of Kiddie Cars for hire. Providing an interesting and safe way for you and your children to explore the Centre, these unique themed cars are a great and fun way for you to shop with your children allowing you to roam throughout the centre as they play.

The Kiddie Cars are available to hire, single cars can be hired for £3 for up to 2 hours and an addtional £1 every hour or part hour thereafter (£10 refundable deposit also required), double cars can be hired for £5 for up to 2 hours, and an additional £1 ever hour or part hour thereafter. For further information and token please visit our Customer Service Desk is located on Ashdown Lane next door to Boots and opposite Monsoon

Award-Winning Toilet Facilities

Please note customer toilets are currently open at the new Fashion Quarter with social distancing measures in place. All other centre toilets currently remain closed.

Toilets can be found at Sherwood Row, New Row and the new Fashion Quarter which now also includes a Changing Places facility. Customer toilets are also available in Marks and Spencer, Debenhams and House of Fraser. Accessible toilet facilities can be found in New Row and Sherwood Row. 
All our toilets have platinum rating from the loo of the year national survey system.

Quiet Hour

On the first Saturday of every month between 9am–10am, customers will find the mall areas and stores less noisy. Music will be turned off where possible, providing a more welcoming experience for customers.

Quiet Room

Please note, the Quiet Room facility is currently closed until further notice.  For further information, please call 01952 238009.

Visit our Quiet Room, located within our Shopmobility Unit, and experience dimmed lighting and soft furnishings. The room also provides a quiet space for people affected by autism if they require some time out from a busy shopping environment.

Parents and Children Parking

We have specially marked car parking spaces, designed to make parking easier for parents with small children, these can be found on the Debenhams and Next and Zara car parks.

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